Make sure you are logging in with the same email and password you set up during registration and payment.
If you used Facebook, Google, or Twitter to sign up and pay, make sure you use them now as well.
If you are sure you are using the correct account, try the following:
- Refresh your browser page.
- Make sure you are not using a VPN.
- Clear your browser's cache and cookies. Here is how to do it.
- Access the website via private/incognito mode. Here is how to do it.
- Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
- Try using a different device.
- Try using a different network like another WiFi connection, 4G or a Hotspot.
Performing the Strong Customer Authentication steps (EU only)
For EU payments, our system supports SCA (Strong Customer Authentication). This means that after completing a payment on the paywall screen, you will sometimes be prompted to confirm that payment with your bank before it can be marked as successful in our system.
By default, you will be asked to perform the SCA right after you complete the payment on the paywall.
However, if this wasn’t the case, just follow these steps to complete the authentication:
- Go to your Inbox (or Spam/Trash folders).
- You will find an email with the subject Payment Authentication Required. Open it.*
- Click the Confirm Payment button.
- You will be redirected to your bank’s chosen method of authentication.
- Follow your bank's instructions and complete the SCA.
Once you’re done, your payment will be confirmed in our system and you will have access to your content.
*If you cannot find the Payment Authentication Required email, go ahead and make a new payment, completing the SCA right afterwards. This doesn’t mean you will have to pay twice, since your original payment was never actually processed due to the SCA not having been completed.